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South Africa’s e-commerce market has grown substantially since the start of the Covid-19 pandemic, but its potential to double by a further 100% to 5,6% of the total retail market is possible if e-tailers fix issues with their online CX, according to findings from the third annual South African Digital Customer Experience Report.

More than 12,000 retail stores are expected to close in 2018, up from around 9,000 in 2017, according to commercial real estate firm Cushman & Wakefield. While physical retail is absolutely undergoing a seismic transformation, it’s not necessarily the apocalypse that headlines have made it out to be.