redPanda Software Managed Services

Services and solutions

Customised Software Development

You shouldn’t have to change your business to suit a software solution. A software solution should be customised to suit your business.

The creative process of fulfilling the unique retail technology needs and services of our clients, is what passionately drives us to deliver return on investment across three areas - our customers, our software and and our people.

We design a layer of customisation which allows our customers to benefit from economies of scale and a faster turnaround time for project delivery across a range of sectors, including retail and financial software. We are aligned with global industry megatrends such as the Internet of Things (IoT), big data, mobile, machine learning and other disruptive technologies to service clients around the globe.

Our solutions are trusted by clients to manage processes relating to:

  • Point of Sale
  • Property Management
  • Enterprise Communication
  • Logistics
  • Fleet Management
  • Stock Planning
  • Warehousing
  • Debit Orders
  • IT Service Desk
  • Insurance
  • Business Intelligence
  • Customer Service Desk
  • Time and Attendance
  • Electronic Fund Transfers
  • Data Warehousing
  • Bill Payments
  • Financial Reporting
  • Marketing
  • Sales and CRM
  • HR Management


In the UK, we are leveraging our existing investments and partnerships to provide quality retail software solutions, consulting and managed services to retailers seeking an integrated software platform through value added resellers (VARs).

Integration platform - Connected Solution

Retail customers want the modern brick and mortar store experience to rival their online shopping experience. In an answer to proactively assist our brick and mortar retail stores to buck the current retail trend where online stores and e-commerce are enjoying a massive rise, we have developed an integrated platform called Connected Solution to pull together different products into one simple platform to bridge the gap between the digital and physical worlds.

This easily-managed integrated platform not only gives retailers a sustainable competitive edge to rival any customer experience, but it is also designed to address operational efficiency, productivity and assist with marketing feedback.

Through our partnerships, we can rapidly onboard, customise and scale  any of the latest disruptive technologies for improved customer engagement and experience in these areas:

  • Debit order management of bulk debit orders and scheduling of debit orders.
  • Payment offerings such as card payments and direct refunds to cards.
  • Alternative payment offerings via mobile or blockchain or with cryptocurrencies.
  • Loan management services which can perform bank validations, credit checks, loan payments.
  • VAS such as offering airtime, prepaid electricity, money transfers and SABC licence payments.
  • IoT products and services such as stock management, lightning and temperature control, time and attendance, water and electricity monitoring, radio frequency identification (RFID).
  • Specific IoT to enhance overall consumer experience and to track consumer behaviour.
  • Gift cards issued in-store or by third parties such as iTunes, Google Play.
  • Loyalty programmes such as store cards or reward management.
  • Targeted mobile promotions and consumer engagement and rewards by monitoring shopper behaviour.
  • Professional services such as business and employee development, consulting and management services.

Connected Solutions - Customer experience platform

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Managed Services

redPanda Software is an expert in end-to-end development and support of customised applications to streamline business processes and operations.

redPanda Software offers a host of managed services for a connected customer experience-driven retail industry. Through our distinctive consultative partnership approach, we offer development and support services to manage our own customised software developed as well as third-party software.

Our dedicated team will proactively provide strong operational support to monitor, reconcile and integrate the entire ecosystem to provide a sustainable return on investment. This approach allows our clients to focus on their own business strategies and operations so they are able to grow without the hassle of worrying about the right software and services fit to help them maintain connected customer experience excellence.

We offer a complete suite of managed services to third-party software providers in South Africa, as well as to companies abroad, supporting both software packages and custom software applications.

Our managed services include

First and second line support, including call centres and IT service desks

Software and technical support, including root cause analysis

Operations and monitoring

Infrastructure services, including hosting and networking

Software rollout and implementation

Marketing and sales

End user training

Download our Services Brochure to find out more about our managed service offering.

Operations management platform - Novum

Novum, an innovative enterprise management tool, has been custom-designed to create transparency across a whole organisation, and even between organisations, to improve productivity and quality.

With its objective measurement of teams and roles, and a transparent task management platform for communication and actionable information when you need it, Novum helps organisations identify gaps, improve processes, and manage staff effectively.

Features and Functionality

  • Objective measurement based on Productivity and Quality
  • Requests and related Tasks logged
  • Tasks are assigned to individuals with preset SLAs (deadlines)
  • Communication platform, available to all stakeholders
  • User-friendly dashboard
  • Comprehensive reporting functionality
  • Regular Requests can be recreated to streamline processes
  • Customisable user permissions

Key Benefits

  • All stakeholders can view the status and communication related to a Request or Task at the point of need
  • Improved efficiency, communication and customer service
  • Useful tool to identify training needs and to recognise high-performing staff
  • A central repository for communication allows all stakeholders to stay abreast of progress and access valuable information when required
  • Clear goals increase staff motivation and direction
  • Affordable system, allowing organisations of any size to use Novum
  • Can be integrated and managed as part of the Connected Solution platform

For more information or a demo, please contact us on This email address is being protected from spambots. You need JavaScript enabled to view it. or 021 680 0900.

Download the brochure

Financial management platform - redMax

Developing debit order collection or payment infrastructure can be both costly in terms of resources and time due to the complexities of interfacing with multiple banks.

redMax provides a standardised interface into all the major banks, offering large enterprises and SMEs a convenient automated collections and payments process with the option to choose between an on-site or cloud-based solution.

redMax allows organisations to change banking provider without having to change any of the upstream systems interfacing with this solution, while also being able to process EFT payments, as well as track accounts with Non-Authenticated Early Debit Order system (NAEDO). In addition, new banks can be added and bank gateway changes managed efficiently within configuration files, and functionality is continually being analysed and upgraded to provide the most effective service.

With redMax, all organisations are able to streamline cash flow and improve overall financial management and can be integrated and managed as part of the Connected Solution platform

redPanda Staffing

Our robust strategy of empowering our people to keep them engaged and productive is key to our consultative approach to engage meaningfully with our long-term partners and customers. Our customers can focus on other aspects of their business without the additional pressure of developing and designing their own software solutions to meet business management and customer experience needs.

Because we are experts at spotting and developing software developer talent and we understand the pain points and needs of clients, redPanda Staffing is perfectly placed as outsourcing specialist to assist your company with your retail staffing needs.

Your employees, whether permanent, part-time, or temporary, are your greatest assets. They are critical to the success of your business. Here is how we can assist:

  • Better quality candidates due to our industry knowledge and resources available to us.
  • A fast hiring process, because we are able to tap into our wide talent pool immediately.
  • Lower cost of outsourcing advertising, interviewing, background checking, skills testing, compliance, payroll, and HR.
  • Workforce flexibility allows you to increase or decrease your workforce whenever your workload calls for it.