Software Development Industry News

Industry News

Why Loyalty Programs Should be Identity-Driven Convenience Programs

Remember the days of punch cards that stores gave out to encourage customers to return, typically by offering discounts or freebies? In today’s world, the punch card has been replaced by digital identity: customers join loyalty programs by creating personal accounts on a website or app. A lot of online…

Store of Tomorrow Will Require Greater Automation and More Predictive Workforce, Inventory Management Tools

The demise of the physical, in-store experience has been greatly exaggerated. Consumers like to go shopping — they really do. However, to match their expectations, retailers will need to deploy emerging technologies to engage with consumers in a more intuitive and automated manner. At the same time, they must commit to investments…

How Retailers Can Harness the Power of In-Store WiFi Analytics

Think of free retail WiFi as a magnifying glass that zooms in on customer behavior to learn who they are and how they act in stores. It allows you to be more adaptable when it comes to using raw data so that you can implement best practices to help boost…

Could Instagram Be the Future of E-Commerce?

Instagram is today's modern catalog. You find your favorite brands presenting themselves with beautiful imagery or behind-the-scenes video clips that take you on a journey. This catalog also presents new brands that find you with more relevant information than their print predecessor ever could. But the thing that makes this…

Where Retailers Are Missing the Mark on Customer Loyalty

In an era when purchasing is increasingly being dominated by millennials and Gen Z, retailers can no longer rely on traditional rewards systems to drive customer loyalty. The age of membership points and retail-backed credit lines is over as the next wave of shoppers expect loyalty programs to be simple, automatic and valuable.…

The Future of Customer Experience: 2019 Predictions

As any meteorologist or sportswriter will attest, there’s little upside in the prediction business. You’re expected to be right. If you’re wrong, however, a legion of followers will never let you forget it. Fortunately, it’s a little bit easier to make predictions in the customer experience space. There’s less variance…

Mobile Apps Are Changing the Retail Customer Experience

As online retailers continue to put a dent into the profits of traditional brick-and-mortar stores, it’s important for them to understand that there are inherent weaknesses in what online retailers can offer when it comes to customer experience. The most obvious difference is that using online retail sites robs the…

About redPanda Software

At redPanda Software we have a decade of experience in developing customised software for the retail and financial industries.

Working with clients in South Africa, Africa and the UK, we have built our reputation for producing the highest quality solutions across the following specialised business processes. Read more...

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