The Foundations For Growth
in the Bricks and Mortar Retail Space
The Enterprise Retail
Software Development
Specialist with a Focus
on Customer Experience
redPanda Software: The Enterprise Retail Software Development Specialist with a Focus on Customer Experience
As virtually all of our redPanda Software top management share a background in the retail industry, creating enterprise retail software with a focus on customer experience is what excites us most – especially within the bricks and mortar space.
Ever since we started redPanda Software in 2009, our consultative approach has resulted in a track record of long-term partnerships with our clients that is second to none.
It has also resulted in our staff complement – our most significant asset – growing to 140 highly-skilled and highly-valued individuals.
Now that we have grown our international footprint by opening an office in the UK, we are ideally placed to provide a sharp competitive edge to European retailers.
By adding a layer of customisation to our clients’ software, which caters to both operational efficiencies and client-specific needs, we offer distinct advantages to bricks and mortar retail outlets to meet the challenges posed by online competition.
Additionally, through the partnerships we have formed with value-added resellers, we can deliver growth-enabling solutions for retail customers across the globe.
Welcome to the World of redPanda Software; Welcome to a World of Growth.
Here’s A Broad Brush Stroke Of
Our Services And Solutions
Connected Solution
The years of honing our skills by developing customised solutions has led us to create our unique flagship product: an integrated retail platform we call Connected Solution. It is a platform that allows clients to leverage all the advantages of global retail megatrends relating to enhanced customer experience.
Customised Software Development
Our specialised teams have the expertise, agility and skills to provide the highest quality customised solutions. And, to engage in all aspects of the software development lifecycle.
END-TO-END Support
redPanda Software’s end-to-end development and support covers all aspects of our customised applications. Our highly-specialised teams are ready and waiting to deliver ongoing support for third-party systems.
Managed Services
We excel at end-to-end development and support of customised applications to streamline business processes and operations. To achieve this, we offer a host of managed services for a connected customer experience driven retail industry.
Infrastructure
We supply our clients with infrastructure as a service (IAAS). This comprises of computer infrastructure on an outsourced basis that includes hardware, storage, servers and data centre space and network components.
redPanda Staffing
Other than developing software, we are well-established at growing software development talent. We fully understand the frustrations our clients face. redPanda Staffing is ideally placed as a specialist outsourcing service to assist your company with your staffing needs.
Our most
significant assets
highly-skilled staff
members
Of our
current clients,
have been with us for longer
than two years
1 billion rand
worth of transactions have
been processed through
Connected Solution
Excellent Customer Experience
starts with Outstanding Client Relations
Since we first opened our doors in 2009, we have been fortunate enough to enjoy long and mutually-beneficial relationships with our clients. Our philosophy is simple: focus on customising the highest quality software to meet the specific needs of the client. This in turn frees them up to concentrate on doing what they do best and growing their businesses. Our clients, represented here, have all benefited from being able to offer their customers the best integrated experience possible
Quick Links
Wealth of Knowledge
in Customer Experience
We have a proven track record of long-term consultative partnerships with clients in South Africa, Africa and the UK
Rooted in Experience
redPanda Software was formed in 2009 to give retailers in the bricks and mortar space a competitive edge in the face of eCommerce, through the development and support of a wide array of enterprise-level, custom-made solutions.
These solutions, which focus on enhanced customer experience, ensure that our customers are in full control of their software while providing the predictability and flexibility of cost without license fees.
As virtually all of the founders of redPanda Software have vast experience in the retail industry, understanding our clients’ needs is one of the reasons why the company has enjoyed meteoric growth over the last ten years.
Another reason is the vision and creativity of the redPanda developers and support staff. A team that now stands at 140 professionals, many of which have been with the company since its inception and have grown in tandem with the success of the business.
The vision that is encapsulated in our ‘Way to Grow’ vision. An ethos which gives us the latitude to grow curiosity, creativity and confidence. So as we grow on an individual and operational level, so to our clients’ business grows.
Encouraging growth on a personal and professional level has led to our industry-recognised low employee turnover figure of less than ten percent.
redPanda Software was formed in 2009 to meet the growing need for the development of a wide array of enterprise-level custom-made software solutions that would give retailers a competitive edge in their bricks and mortar outlets
Since then, due to the vast retail experience of the founders of redPanda, as well as the vision and skills of redPanda developers and support staff, the company has grown from strength to strength.
In fact, many of our 140 employees have been with the company since inception. And, subsequently, they have grown in tandem with the success of the business.
What drives the team? It’s our ‘Way to Grow’ ethos. A vision that revolves around the values that we believe matter most in the development of software: curiosity, creativity and confidence.
It’s a vision that works well for us because, in an industry notorious for a high turnover of staff, we enjoy one of the lowest employee turnovers. Currently, it sits at less than ten percent.
With our highly motivated staff complement, plus our alignment with industry partners, which allows us to harness the latest global megatrends in the retail space, and our close associations with Value Added Resellers (VARs), we consistently deliver growth-enabling solutions to our customers.
Award Winning Performance
Winner of the 2017 Frost & Sullivan Award for Customer Value Leadership
Awards and Industry
Recognition
Winner of the 2017 Frost & Sullivan Award for Customer Value Leadership in the Enterprise Software for the Retail Market category.
Recognised by Fast Company South Africa as one of the 25 Most Innovative and Pioneering businesses within South Africa for 2017.
Recognised by MyBroadband (largest online IT news site) as of nine South African small-to-medium-sized tech companies that are doing great work in terms of providing top tech products and create employment opportunities for IT professionals.
“To achieve leadership in customer value is never an easy task, but it is one made even more difficult considering today’s competitive intensity, customer volatility and economic uncertainty. Within this context, your receipt of this award signifies an even greater accomplishment. We recognise that your selection as recipient of this award is the result of many individuals (employees, customers and investors) making daily choices to support in the organisation and contribute in a meaningful way to its future. We enthusiastically acknowledge and celebrate these achievements.”
David Frigstad (Frost & Sullivan Chairman)
Bridging the Digital
and Physical Worlds
Bricks and mortar retail meets an inclusive, personalised online experience
Bricks and mortar retail
meets an inclusive,
personalised online
experience.
As an integrated platform, Connected Solution utilises disruptive technologies that raises in-store customer engagement to a whole new level. The platform also delivers a more inclusive experience across the online and offline sales environments. Also, because we work closely with partners across all the relevant fields, it means you never miss out on all the latest trends, innovations and technology.
Of the many features, functionalities and benefit of the Connected Solution integrated platform, here are a few that stand-out
CS Function #1
Send marketing campaigns to mobile devices and track when a promotion is redeemed in a bricks and mortar store.
CS Benefit #1
Leads to more effective marketing and improves ROI on promotions.
CS Function #2
Identify customers when they enter a store and give them a personalised experience.
CS Benefit #2
Delight consumers by giving them the personalised experience they usually associate with online shopping.
CS Function #3
Track the ratio between customers and tellers at any point in time.
CS Benefit #3
More efficiency means avoiding slow service and queuing.
CS Function #4
Security and Fraud Detection.
CS Benefit #4
Minimise your losses through fraud and shoplifting.
CS Function #5
Integrate loyalty systems and mobile applications.
CS Benefit #5
Operational efficiency for you; immediate gratification for your customers.
CS Function #6
Mobile and traditional payments.
CS Benefit #6
Improved security and efficiency for you; improved convenience for your customers
CS Function #7
Use IoT to track consumer behaviour.
CS Benefit #7
Simplify the ways of getting better insights on your markets.
CS Function #8
Automatically track Time and Attendance of store employees.
CS Benefit #8
A discreet way of keeping an eye on staff attendance.
CSI: Giving back is the way to go
and the way to grow
CSI: Giving back
is the way to go
and the way to grow
At redPanda, we pride ourselves on the various CSI projects we have been involved with over the years. The way we see it, ultraism is the way to grow. It creates positive energy. It gives us a break from our own worries. It helps us grow into better colleagues, better team players, and, ultimately, better citizens.